The receipt number will be given directly by the Indah Logistik officer when the package is sent via customer service or courier.

You can check the beautiful logistics receipt number independently by way of, search in the web browser www.indahonline.com or through the beautiful online application on Google Play or Apple Store.

Indah Logistik has a high operational standard, warehouse ownership throughout Indonesia, daily departure schedule, affordable price, customer information system notification, websites and sophisticated applications, we also serve door to door service and certainly minimal risk or guarantee of damage or loss of package.

For non -corporate customers, payments can be made by cash cash when the package is submitted to the Branch Customer Service or the Official Office of Indah Logistik, payment can also be made by billing in the destination. For corporate customers, the payment system can be done by invoice in accordance with applicable terms and conditions.

To make a claim submission procedure, you can contact our call center at Hotline: 021-8062-7000 or WhatsApp at 0811-1894-4456. Then you can take the claim form at the nearest branch of the Kaunter and complete all the required requirements.

For customers who deliberately send packages that are prohibited by the government, then based on Article 47 of Law No.38 of 2009, customers will be convicted with a maximum prison sentence of 5 (five) years or a maximum fine of Rp1,000,000,000 (one billion rupiah) and the shipping service provider (Indah Logistik) cannot be subject to responsibility for the incident.

You can contact our call center at the hotline number: 021-8062-7000.

(length (cm) x width (cm) x height (cm)) /5000: for land and sea services

(length (cm) x width (cm) x height (cm)) /6000: for air services

(length (cm) x width (cm) x height (cm)) /1,000,000: for the counts of cubication

(cc motor x shipping)

(length (cm) + width (cm) + height (cm)) /3 x 3500

(length (cm) + width (cm) + height (cm)) /3 x 1500

Document Requirements Send Motor Indah Logistics:

1. Active vehicle tax.
2. Original STNK which is still active or still valid. 3. Photocopy of BPKB (if needed) 4. Photocopy of Sender's KTP.
5. Streets from the police.

Customers simply call or chat WhatsApp or SMS to number: 0811-1959-2817, later our operators will serve the request for picking up customer goods

The items rejected by the Logistics Indah officer are:

1. Dangerous items that contain and easily explode/burning such as: alkyl, phosphorus, butted. Propane, acetone and benzene

2. Easily broken items such as: raw glass, glass bottles, ceramic cutlery

3. Items whose value cannot be determined such as: paintings, carvings, jade, ivory, protected animal skin, statues, statues, artifacts etc.

4. Valuables such as: gold, silver, diamonds, jewelry, cash, and securities

The goods carried out with special handling are:

1. Pure lithium battery product

2. Cigarettes (legal that exist in the ribbon)

3. Swallow's nest

4. Honey

5. Item products containing batteries