Hi Beautiful Friend, if you experience obstacles in shipping items such as damaged or lost items, you can claim in the following way:

1. Come directly to the nearest branch/agent with a receipt and proof of damage/loss of goods in the form of video/photo

2. Making Minutes of Damage/Loss of Goods

3. Complete all claim requirements documents such as the identity of the sender, receipt and other required documents

For more information, you can contact the Call Center 021 8062 7004 or WhatsApp 0811 894 4456