The receipt number will be given directly by Indah Logistik officers when the package is sent via customer service or courier.

You can check the Indah Logistik receipt number independently by searching in a web browser www.indahonline.com or via the Indah online application on Google Play or Apple Store.

Indah Logistik has high operational standards, warehouse ownership throughout Indonesia, daily departure schedule, affordable prices, SMS notification customer information system, sophisticated website and application, we also provide door to door service and of course there is minimal risk or guarantee for damage or loss of packages.

For non-corporate customers, payment can be made by cash when the package is handed over to the branch customer service or official Indah Logistik office agent, payment can also be made by collection at the destination. For corporate customers, the payment system can be made using an invoice in accordance with the applicable terms and conditions.

To carry out the claim submission procedure, you can contact our call center on the hotline: 021-8062-7000 or WhatsApp at 0811-1894-4456. Then you can take the claim form at the nearest branch counter and complete all the necessary requirements.

For customers who deliberately send packages that are prohibited by the government, based on article 47 of Law No.38 of 2009, customers will be punished with a maximum prison sentence of 5 (five) years or a maximum fine of IDR 1,000,000,000. - (one billion rupiah) and the shipping service provider (Indah Logistik) cannot be held responsible for this incident.

You can contact our call center on the hotline number: 021-8062-7000.

(Length (cm) x Width (cm) x Height (cm)) /5000 : for land and sea services

(Length (cm) x Width (cm) x Height (cm)) /6000 : for air service

(Length (cm) x Width (cm) x Height (cm)) / 1,000,000 : for cubic calculation

(CC motorbike x shipping costs)

(Length (cm) + Width (cm) + Height (cm)) /3 x 3500

(Length (cm) + Width (cm) + Height (cm)) /3 x 1500

Indah Logistics Motorcycle Delivery Document Requirements : 

1. Active vehicle tax.
2. Original STNK that is still active or still valid.
3. Photocopy of BPKB (if required)
4. Photocopy of the sender's KTP.
5. Travel letter from the police.

Customers simply call or chat on Whatsapp or SMS to number: 0811-1959-2817, then our operator will serve the customer's goods pick-up request

The goods rejected by Indah Logistics officers are : 

1. Dangerous goods that contain and are easily explosive/flammable such as: Alkyl, Phosphorus, Butane. Propane, acetone and Benzene

2. Items that break easily such as: RAW glass, glass bottles, ceramic tableware

3. Items whose value cannot be determined such as: Paintings, Carvings, Jade, Ivory, Protected Animal Skins, Statues, Statues, Artifacts etc.

4. Valuables such as: Gold, Silver, Diamonds, Jewelry, Cash and Securities

Goods that are subject to special handling are : 

1. Pure Lithium Battery Products

2. Cigarettes (legal with excise stamps)

3. Swallow's Nest

4. Honey

5. Products containing batteries