Hi Indah Friends, if you experience problems in shipping goods such as damaged or lost goods, you can claim in the following way:

1. Come directly to the nearest branch/agent office with a receipt and proof of damage/loss of goods in the form of videos/photos

2. Make an event report on damage/loss of goods

3. Complete all claim requirements documents such as sender's identity, receipt and other required documents

For complete information, you can contact the Call Center 021 8062 7004 or Whatsapp 0811 894 4456